Safety Versus Passenger Service: The Flight Attendants’ Dilemma
نویسندگان
چکیده
منابع مشابه
Safety Versus Passenger Service: The Flight Attendants’ Dilemma
After 9/11, new security duties were instituted at many U.S. air carriers and existing safety and security duties received increased emphasis. Concurrently, in-flight services were changed and in many cases, cabin crews were reduced. This article examines the post-9/11 conflict between passenger service and the timely performance of safety and security duties at 1 major U.S. air carrier. In-fli...
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ژورنال
عنوان ژورنال: The International Journal of Aviation Psychology
سال: 2013
ISSN: 1050-8414,1532-7108
DOI: 10.1080/10508414.2013.772822